Cruise Ship Performer
Information and Resources For Entertainers
Resources For Cruise Ship Performers
Travel Insurance
Travel insurance is to cover your medical expenses and other travel related issues
when you are traveling to and from the ship, as well as while you are on the ship.
Travel Insurance can be found in almost every country in the world. Search the
internet for "travel medical insurance."
Here are some links to some good companies:
MHG Insurance
Atlas Professional is a good annual policy.
Seven Corners
Wander Frequent Traveler is a good annual policy.
World Nomads
Offers short and long term policies.
SqaureMouth
Represents multiple companies.
Here are some links to some good companies:
MHG Insurance
Atlas Professional is a good annual policy.
Seven Corners
Wander Frequent Traveler is a good annual policy.
World Nomads
Offers short and long term policies.
SqaureMouth
Represents multiple companies.
Insurance requirements differ according to the cruise line you are working for. If you work for multiple cruise lines, it's best to purchase a travel insurance policy that meets the requirements of all lines. Here are the requirements for the different cruise lines.
* Medical coverage must be in excess of $1 Million USD
* Travel insurance through a bank account is NOT acceptable. This is due to the account not having an end date. The cruise line can never be 100% sure that you haven’t cancelled your card so the travel insurance has lapsed.
* Travel insurance cannot be part of US medical insurance. This has to be a separate policy. A medical insurance card is not sufficient. * Travel Insurance must be an annual multi trip policy unless discussed with us before purchase.
* The insurance documents must have a policy schedule page and a policy summary. The policy schedule page must have your name and the expiry date of the policy. The policy summary must have the amounts of coverage that is included with your policy.
* The policy must be in English. No documents in other languages will be accepted.
In order to ensure consistency under the NCLH umbrella, beginning January 1, 2022 all OCI and RSSC Guest Entertainers are required to purchase their medical insurance from MHG Insurance Brokers. This allows corporate medical to interact with one company for all Guest Entertainer related claims.
Go directly to www.entertainerinsure.com and/or www.mhginsurance.com to purchase your preferred policy plan.
A $1 MILLION USD major medical benefit is recommended.
The lines now have very stringent health and safety checks which include a monthly audit on all guest entertainers. The cruise lines have a duty to care for you and as such must ensure that you are correctly insured to travel. You may not be required to have travel insurance if you are on the "crew list", meaning that you have a longer term engagement of over 30 days.
Please remember that this is not just for the benefit of the cruise line, travel insurance is there to protect YOU. If you have an accident you may end up spending thousands, or even hundreds of thousands of dollars without the coverage of travel medical insurance.
If you are not sure whether you need to purchase travel insurance or what your options are, please get in touch with us as early as possible so that we can determine what is required. If you are unable to purchase a policy, let us know, and we will purchase the policy for you and deduct the cost from your income.
If you are in doubt as to whether the travel insurance you are considering is the correct type of policy, please contact us and send a description of the policy before purchasing.
You must provide a "Coverage Letter" showing the dates and amounts of your insurance coverage.
Click Here to see what a "Coverage Letter" looks like. (PDF will open in a new tab)
RCCL (Royal Caribbean Cruise Lines)
Requires every artist to carry insurance. Here are the requirements:* Medical coverage must be in excess of $1 Million USD
* Travel insurance through a bank account is NOT acceptable. This is due to the account not having an end date. The cruise line can never be 100% sure that you haven’t cancelled your card so the travel insurance has lapsed.
* Travel insurance cannot be part of US medical insurance. This has to be a separate policy. A medical insurance card is not sufficient. * Travel Insurance must be an annual multi trip policy unless discussed with us before purchase.
* The insurance documents must have a policy schedule page and a policy summary. The policy schedule page must have your name and the expiry date of the policy. The policy summary must have the amounts of coverage that is included with your policy.
* The policy must be in English. No documents in other languages will be accepted.
Princess Cruise Lines
Does not require travel insurance at this time.NCL (Norwegian Cruise Lines), Oceania, Regent, Seven Seas Cruise Lines
Starting January 1, 2022, requires all artists to carry specific insurance as follows:In order to ensure consistency under the NCLH umbrella, beginning January 1, 2022 all OCI and RSSC Guest Entertainers are required to purchase their medical insurance from MHG Insurance Brokers. This allows corporate medical to interact with one company for all Guest Entertainer related claims.
Go directly to www.entertainerinsure.com and/or www.mhginsurance.com to purchase your preferred policy plan.
A $1 MILLION USD major medical benefit is recommended.
The lines now have very stringent health and safety checks which include a monthly audit on all guest entertainers. The cruise lines have a duty to care for you and as such must ensure that you are correctly insured to travel. You may not be required to have travel insurance if you are on the "crew list", meaning that you have a longer term engagement of over 30 days.
Please remember that this is not just for the benefit of the cruise line, travel insurance is there to protect YOU. If you have an accident you may end up spending thousands, or even hundreds of thousands of dollars without the coverage of travel medical insurance.
If you are not sure whether you need to purchase travel insurance or what your options are, please get in touch with us as early as possible so that we can determine what is required. If you are unable to purchase a policy, let us know, and we will purchase the policy for you and deduct the cost from your income.
If you are in doubt as to whether the travel insurance you are considering is the correct type of policy, please contact us and send a description of the policy before purchasing.
You must provide a "Coverage Letter" showing the dates and amounts of your insurance coverage.
Click Here to see what a "Coverage Letter" looks like. (PDF will open in a new tab)
You will not get a contract to work on the ship, or if you already have a
contract you will not be allowed to join the ship. If you are on the ship and it
is discovered that you have no travel insurance, your contract will be cancelled
and you will disembark at the next port and travel home at your own expense.
We will not be able to book any act that does not have valid travel insurance. So ultimately, no valid travel insurance no bookings!
Always print out and carry all of your insurance documents with you when you travel.
We will not be able to book any act that does not have valid travel insurance. So ultimately, no valid travel insurance no bookings!
Always print out and carry all of your insurance documents with you when you travel.
Visas
Depending on the passport you have, you may need one or more visas to travel
to your cruise ship booking. You may also need visas if the ship you are performing on stops at ports that require visas for your passport.
If you are a US Citizen with a US Passport, click here.
Here are some links that show visa requirements for all countries:
Project Visa
Visa Mapper
Here are some links that show visa requirements for all countries:
Project Visa
Visa Mapper
A transit visa allows you to pass through a country by air and sometimes by
sea without applying for a visa.
Recently China has expanded it's transit visa program which may make it easier for you to join a ship in China, depending on your passport.
Read about China Transit Visas
Recently China has expanded it's transit visa program which may make it easier for you to join a ship in China, depending on your passport.
Read about China Transit Visas
If you are working on a ship that enters Australian waters, you will need to get
an MCV - Maritime Crew Visa. This is a relatively easy process.
Read about it here
Read about it here
Port Information
Cruise ship ports are well covered in a variety of web sites.
Here are some good links:
Cruise Port Wiki
What's In Port?
World Port Source
Here are some good links:
Cruise Port Wiki
What's In Port?
World Port Source
Visit CruiseCal.com and click on Itinerary Lookup. Find your ship and click
on the dates. You may be required to login. If so, send us an email and we'll
tell you how.
Some cruise lines in some ports will provide "Transfers", that is, they will
have someone meet you at the airport or your hotel and take you to the ship.
This will be shown in your travel documents. Look for the words, "Transfers Provided." If you don't see those words, then you will be expected to make your own way to the ship.
The cruise line may include extra money in your payment to help cover the cost of transportation. If you spend money out of your pocket, you can apply for a "Travel Reimbursement" covered on this page.
The cruise line may include extra money in your payment to help cover the cost of transportation. If you spend money out of your pocket, you can apply for a "Travel Reimbursement" covered on this page.
To help you find your way to the ship, we can ask the ship to provide a
"taxi card" which is a small page that you can print out and show your taxi
driver. It will have an address and directions in the local language.
If you need a taxi card, let us know in advance, and we'll try to get one for you.
This is a Taxi Card For Voyager of the Seas at Hiroshima:
If you need a taxi card, let us know in advance, and we'll try to get one for you.
This is a Taxi Card For Voyager of the Seas at Hiroshima:
Travel Reimbursement
Some cruise lines will reimburse you for certain travel expenses. You will need to save the original receipts from all of your travel and complete a "travel reimbursement form." The original receipts and the form must be mailed by regular postal service to the address provided on the form. (Princess will accept scanned receipts by email.)
Once received, your request will approved or disapproved, and if approved you will receive a check for your expenses.
Once received, your request will approved or disapproved, and if approved you will receive a check for your expenses.
Click Here to download the form for Royal Caribbean.
The original receipts and the form must be mailed by regular postal service to the address provided on the form.
You should keep copies of all of your receipts and this completed form in case the original gets lost.
The original receipts and the form must be mailed by regular postal service to the address provided on the form.
You should keep copies of all of your receipts and this completed form in case the original gets lost.
Celebrity Travel Policy
Download and complete this form (click here for form)if you are mailing in your receipts.
As always, you must retain your ORIGINAL RECEIPTS in order to be reimbursed for any expenses. There is absolutely no exception to this.
No original receipt = no reimbursement.
There are two options for reimbursement:
1. Being reimbursed on board by submitting your receipts to the stage and production manager.
2. Sending receipts to our London office. Address below -
ATT: Finance
Blackburn International
459 London Road
Camberley
GU153JA
- Celebrity Cruise Lines will cover all costs associated with travel from the Entertainer’s home airport to the ship and from the ship back to the home airport. Transportation cost between the entertainers home/airport/train/bus are the responsibility of the entertainer.
- Food allotment is $60 per person (in the act) per travel day.
- We do not prearrange ground transportation. Arrangements are the responsibility of the Entertainer, however will be reimbursed as long as the expense falls within in the guidelines provided.
- The use of transportation via the port agent should not be used, unless pre-authorized by the corporate office or shipboard team due to country restrictions.
- When arranging ground transportation to the ships, the lowest cost means of transportation will be the approved benchmark for reimbursement. For example, in Warnemunde, there is a train that costs approximately €50 that takes you directly to the port. The maximum ground transportation reimbursement for Warnemunde will be €50. If the entertainer’s preferred mode of transportation costs more than the benchmark, we will only reimburse up to that amount. When booking flights, please be sure to account for travel time from airport to port via the different modes of transportation.
- Obtaining any and all visas needed to travel to/from the ship are the responsibility of the entertainer. Celebrity Cruise Lines does not reimburse cost related to travel visas, passports or any other such related documents.
- Custom fees or port entry taxes will be reimbursed. Must provide original receipt.
- For reimbursements of any travel day related expenses, Entertainers must provide original receipts for all expenses through one of the two methods of reimbursement listed below:
- Please note that expenses without an original receipt can’t be processed for reimbursement.
- For agents with access to book flights through Concur, Concur must be used.
- Hotels must be requested at least seven days prior to the week of travel.
- Celebrity will provide hotel accommodations with a minimum 3-Star rating.
- We consider and review all hotel ratings, customer feedback and travel website reviews to ensure safety, quality and proximity for the Entertainer.
- Hotels booked by agent/act without approval from Celebrity Cruises will not be reimbursed.
Onboard – the entertainer can work directly with the Stage & Production Manager to process payment if the time allows.
Original receipts can be submitted to our corporate office for reimbursement. Original receipts must be sent to attn: Estela Monjiote 1050 Caribbean Way Miami, FL 33132. Please allow two weeks to process once received.
(DiMuzio/Blackburn artists please use the address at the top of this section and mail receipts directly to Blackburn International.)
If you are not able to find the necessary flight accommodations via Concur, you need to ask and receive written approval before booking with a different site.
Flights must be booked at least seven days prior to the week of travel
If flights are booked without approval, reimbursement will not be processed
Download and complete this form (click here for form)
Scan all receipts and email the form and the receipts to us for submission.
REIMBURSEMENTS GUIDELINES
Occasionally Guest Entertainers may incur additional expenses while travelling or preparing for a contract.
All foreseeable reimbursements (visas, cargo and shipping) must be preapproved and documented (typically via email) to be eligible for reimbursement.
While travelling, it is the Guest Entertainer’s responsibility to be aware of the travel itinerary and to utilize the contact information in the Joining Documents. Should the entertainer incur expenses, a phone call and an email notification should be sent to the representing agent as soon as possible.
All expenses must be invoiced directly to the Corporate Office. Reimbursements will not be made onboard the vessels. Please do not send invoices through the vessels, even if the vessel offers. Please do not fill out a crew incident expense form.
Invoices will be paid at the discretion of Princess Cruises.
NOT ELIGIBLE FOR REIMBURSEMENT
Any expenses incurred by a Guest of Guest Entertainer
Animal inspections, animal vaccinations
Human Vaccinations (Yellow Fever, etc)
Meals (when not transshipping between Princess vessels)
Ground transfers between home and airport
Passports and seaman's books
Lost or delayed luggage
ELIGIBLE FOR REIMBURSEMENT
Hotel and/or flights when required for contract but not provided and/or paid for by the Company Excess baggage incurred traveling with items required for on board performances only (props, animals, musical equipment, etc.) / no personal items
Air freight for items required for on board performances only (props, animals, musical equipment, etc.) / no personal items / Air freight expenses must be pre-approved by the Corporate Entertainment Department
Meals (only when transshipping between Princess vessels) / $55 USD per day maximum
Required Ground Transfers (between airport and hotel, hotel and ship, or airport and ship) if not provided by the Company
Departure taxes/fees
Visas
Background checks (Seafarers)
INVOICE PROCEDURES
All reimbursements must be submitted and received within 60 days of the expense incurrence. Any expenses received after 60 days will automatically be rejected.
Convert expenses/receipts USD using OANDA.com (http://www.oanda.com/convert/classic) before creating the invoice. Make sure the conversion date is the date the expense was incurred, not the date the invoice is created.
Scan the original receipts to a blank sheet of paper. Multiple receipts can be attached to the same page but they may not overlap. All attachments must be in PDF format.
Invoices will be paid at the discretion of Princess Cruises if any of the above requested information is missing
Scan all receipts and email the form and the receipts to us for submission.
REIMBURSEMENTS GUIDELINES
Occasionally Guest Entertainers may incur additional expenses while travelling or preparing for a contract.
All foreseeable reimbursements (visas, cargo and shipping) must be preapproved and documented (typically via email) to be eligible for reimbursement.
While travelling, it is the Guest Entertainer’s responsibility to be aware of the travel itinerary and to utilize the contact information in the Joining Documents. Should the entertainer incur expenses, a phone call and an email notification should be sent to the representing agent as soon as possible.
All expenses must be invoiced directly to the Corporate Office. Reimbursements will not be made onboard the vessels. Please do not send invoices through the vessels, even if the vessel offers. Please do not fill out a crew incident expense form.
Invoices will be paid at the discretion of Princess Cruises.
NOT ELIGIBLE FOR REIMBURSEMENT
Any expenses incurred by a Guest of Guest Entertainer
Animal inspections, animal vaccinations
Human Vaccinations (Yellow Fever, etc)
Meals (when not transshipping between Princess vessels)
Ground transfers between home and airport
Passports and seaman's books
Lost or delayed luggage
ELIGIBLE FOR REIMBURSEMENT
Hotel and/or flights when required for contract but not provided and/or paid for by the Company Excess baggage incurred traveling with items required for on board performances only (props, animals, musical equipment, etc.) / no personal items
Air freight for items required for on board performances only (props, animals, musical equipment, etc.) / no personal items / Air freight expenses must be pre-approved by the Corporate Entertainment Department
Meals (only when transshipping between Princess vessels) / $55 USD per day maximum
Required Ground Transfers (between airport and hotel, hotel and ship, or airport and ship) if not provided by the Company
Departure taxes/fees
Visas
Background checks (Seafarers)
INVOICE PROCEDURES
All reimbursements must be submitted and received within 60 days of the expense incurrence. Any expenses received after 60 days will automatically be rejected.
Convert expenses/receipts USD using OANDA.com (http://www.oanda.com/convert/classic) before creating the invoice. Make sure the conversion date is the date the expense was incurred, not the date the invoice is created.
Scan the original receipts to a blank sheet of paper. Multiple receipts can be attached to the same page but they may not overlap. All attachments must be in PDF format.
Invoices will be paid at the discretion of Princess Cruises if any of the above requested information is missing
You'll have to take care of getting yourself to the airport, pay for your food
and incidentals and other everyday costs associated with travel.
You may have to pay the airlines for extra baggage or overweight baggage.
You may have to pay the airlines for extra baggage or overweight baggage.
Guest Requests
Most cruise lines will allow you to bring a guest. They have specific guidelines
and restrictions. You will need to fill out a Guest Request Form and submit it
well in advance of your booking.
Royal Caribbean Guest Request Policies
You will be given cruise privileges for one (1) guest in your stateroom, if the stateroom berthing can accommodate said guest. Guests will be responsible for making their own travel arrangements, all associated travel costs and onboard gratuities. Any additional staterooms needed must be booked through the reservations department at current guest rates.• Pregnant Guests: A physician's Fit to Travel note stating that they are in good health, not a high risk pregnancy, and not entering the 24th week is required. If pregnant guests have entered, or will be entering, their 24th week before or during the cruise, they will be unable to travel.
• Infants: Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.
• Minors: You are responsible for ensuring that any minor traveling with you is supervised by an adult, at all times. Appropriate arrangements must be made and be in place in advance of any rehearsals, performances, etc…
IMPORTANT: Guest request approvals are extended based on availability and stateroom capaciy. We will make every effort to secure berthing for your guest, but business needs may require the company to change or retract this confirmation up until time of departure. Therefore, all "Confirmations" are to be considered conditional, and you are strongly encouraged to take this into consideration when purchasing air, excursions, hotel, tour packages, as the Company will not be responsible for any charges associated with this transaction.
GUEST TRAVEL BENEFIT
The Company (Princess and P&O UK/AU) offers Guest Entertainers the benefit of having one guest travel with them onboard in their cabin. These conditions are also described in the Guest Entertainer Manual (see Appendix A) provided to each Guest Entertainer upon assignment.
ELIGIBILITY To be eligible for this benefit the Guest Entertainer must be on an assigned contract and performing services on a Princess cruise ship. Additionally:
Staff not recommended for re-hire or who have received disciplinary warning(s) during the most recent contract is not permitted to travel as a guest of any Guest Entertainer at any time; and
Crew working on the same vessel as the Guest Entertainer is not permitted to travel as a guest of the Guest Entertainer, for the purpose of extending their time on the ship, immediately following the end of his/her contract on that vessel; and
Children, under the age of 18, are not permitted to travel as a guest; and
Requests for travel must be received no later than 30-days prior to sailing date.
REQUIRED DOCUMENTATION
All GENT guests must provide the required immigration documents, as well as acknowledge the on-line Boarding agreement, waiving all claims of whatever nature and indemnifying the Company in respect of their travel, before being provided a boarding pass.
GENT TRAVEL BENEFITS
GENT guests will be required to stay in the same accommodations as the Guest Entertainer, with the Guest Entertainer, for the full duration of the cruise. No alterations will be made to the cabin to accommodate the GENT guest.
GENT guests may enjoy the same benefits as other passengers, including the use of the public dining rooms, showrooms, lounges, pools, etc. The GENT guest is expected to demonstrate appropriate behavior when in the presence of other passengers. If there is a question regarding what is considered appropriate, then the Guest Entertainer should speak with the ship’s Cruise Director for guidance. The Guest Entertainer is responsible for the GENT guest’s conduct at all times.
GENT guests are not eligible for shipboard discounts, and are expected to pay full price in passenger dining rooms and bars, laundry facilities, etc. The financial arrangements, such as the discounted fares of GENT guests, should not be discussed with other passengers.
MEDICAL SERVICES
The Company will not be liable for any medical treatment or medically-related transportation costs incurred during a GENT guest’s travel. The Guest Entertainer must ensure that his/her GENT guest has insurance coverage before embarkation, and proof of insurance may be required prior to embarkation. If insurance coverage is not available, then the GENT guest will be responsible for all charges.
For safety reasons a GENT guest who is pregnant must have a written statement from a treating physician to state she is fit to sail for the anticipated duration of her cruise. Additionally, the Company cannot permit a GENT guest in the third trimester to sail.
Medical treatment and/or prescription medications provided to GENT guests will be charged at the full passenger rate.
APPROPRIATE BEHAVIOR
It is important to remember that the Guest Entertainer has a job to perform on the ship; thus hosting a GENT guest must not interfere with the Guest Entertainer’s work routine. All
GENT guests are considered representatives of Princess and are expected to exercise good judgment and behave in a professional manner at all times, subject to Captains Standing Orders governing normal conduct and behavior when onboard. The following are some guidelines and examples, but they should not be considered exhaustive:
Following the standard passenger dress code in all common areas and dining rooms; and Behaving in accordance with the Company’s Code of Conduct; and Comply with all safety instruction (i.e. Muster Drills) upon joining the ship; and
GENT guests are strictly prohibited from discussing any confidential information regarding Princess, including the terms or fares of the employee cruise and travel programs and any onboard discounts. Because participants have the privilege of traveling at a reduced rate, they may not discuss their rates with third parties, including other passengers or outside travel agencies.
Any misconduct (including, but not limited to: excessive drinking, loud or obnoxious behavior, property damage, arguing with or physical confrontations with guests or crew members, or nonpayment of bills) on the part of any participant, will not be tolerated.
GENT guests must travel in the cabins assigned to the Guest Entertainer. Switching cabins and/or assigned cabin companions is strictly prohibited.
When traveling on any Princess ship, GENT guests must remember that they are passengers, not crew. GENT guests may travel through crew areas, for the purpose of going to and from their assigned cabin, and loitering in crew areas, such as the Crew Recreation Room or fraternizing with the crew is strictly prohibited.
GENT guests should not make requests for special treatment or discounts or other inappropriate requests.
Any complaints about onboard services should be referred to the Hotel General Manager onboard in a polite and professional manner.
GENT guests must pay their onboard account in full before disembarkation. Any bill dispute should be addressed with the Finance Manager in a polite and professional manner. If a dispute cannot be immediately resolved, the GENT guest should pay the bill and then the Guest Entertainer should contact FB Benefits fpbenefits@princesscruises.com. If any method of payment for onboard services is declined and the issue is not immediately reconciled, the Guest Entertainer will assume responsibility for the charges, and may result in loss of benefits.
GENT guests are permitted to gamble in the passenger Casino. However, they are not allowed to play bingo or participate in any other casino/gaming-related passenger or crew events.
APPLICATION PROCESS
The Guest Entertainer must personally submit a GENT application so that it is received no less than 30 days prior to the date of requested travel. Applications received in less than 30 days will be denied. No exceptions.
Applications are available through the Guest Entertainer’s employment agency (if offshore) and in the Crew Office while onboard the vessel. Applications must be completed in full, and then scanned and sent via email to the Entertainment GENT In-Box, gentrequests@princesscruises.com for processing. The subject line must indicate the type of GENT making the request for appropriate routing:
DJs
GENTs
Production GENTs
Upon approval by both the ship and the Shoreside Entertainment Department, the Guest Entertainer will be notified via email communication from FB Benefits of the approval. Denials will also be sent, via email, to the GENT if a request is denied. This will be done by the Crew Office for shipboard requests, and by Human Resources: Employee Services, for Shoreside requests. For all request updates, please contact fpbenefits@princesscruises.com
The Company is not responsible for guest visas, air, transfers or hotel arrangements nor will the Company accept requests for arranging travel. The Company also reserves the right to refuse any application for guest travel. If the port agent is willing to arrange transportation/accommodations for the GENT guest, then the GENT guest must pay the port agent directly for those services, at the time services are rendered.
For step by step instructions for completing a GENT application see Appendix A.
CHARGES/PAYMENT
Once a request for GENT travel has been approved, the GENT guest will be invited to provide additional information in Cruise Personalizer. Immigration data, as well as full payment for the cruise, must be submitted through the Cruise Personalizer portal before boarding passes are issued. A GENT guest will be unable to embark the voyage without a boarding pass. The fare will be USD $15.00/day plus appropriate tax fees and port expenses.
The Guest Entertainer assumes all responsibilities for payment of the GENT guest’s folio. In the event the folio is not settled by the conclusion of the sailing, then the Guest Entertainer agrees to a deduction from his/her shipboard account to cover the cost of the GENT guest’s folio charges. The Guest Entertainer will also be responsible for paying any fees associated with insufficient funds or declined credit card charges.
GENT guests are expected to make the normal gratuities to their cabin steward, dining room waiters and assistant waiters at the recommended passenger rate of $11.50 per day, at the end of the cruise. Failure to adhere to these terms and conditions may result in suspension or loss of benefits.
REVOCATION OF BENEFITS
A Guest Entertainer may lose GENT travel benefits under the following conditions: Extending travel to friends or relatives of other entertainers or staff to travel Violating the terms for accommodations, as stated in the policy Unresolved payment discrepancies to the GENT guest’s folio Any violation of the terms and conditions stated in the Cruise Personalizer for all passengers
The Company (Princess and P&O UK/AU) offers Guest Entertainers the benefit of having one guest travel with them onboard in their cabin. These conditions are also described in the Guest Entertainer Manual (see Appendix A) provided to each Guest Entertainer upon assignment.
ELIGIBILITY To be eligible for this benefit the Guest Entertainer must be on an assigned contract and performing services on a Princess cruise ship. Additionally:
Staff not recommended for re-hire or who have received disciplinary warning(s) during the most recent contract is not permitted to travel as a guest of any Guest Entertainer at any time; and
Crew working on the same vessel as the Guest Entertainer is not permitted to travel as a guest of the Guest Entertainer, for the purpose of extending their time on the ship, immediately following the end of his/her contract on that vessel; and
Children, under the age of 18, are not permitted to travel as a guest; and
Requests for travel must be received no later than 30-days prior to sailing date.
REQUIRED DOCUMENTATION
All GENT guests must provide the required immigration documents, as well as acknowledge the on-line Boarding agreement, waiving all claims of whatever nature and indemnifying the Company in respect of their travel, before being provided a boarding pass.
GENT TRAVEL BENEFITS
GENT guests will be required to stay in the same accommodations as the Guest Entertainer, with the Guest Entertainer, for the full duration of the cruise. No alterations will be made to the cabin to accommodate the GENT guest.
GENT guests may enjoy the same benefits as other passengers, including the use of the public dining rooms, showrooms, lounges, pools, etc. The GENT guest is expected to demonstrate appropriate behavior when in the presence of other passengers. If there is a question regarding what is considered appropriate, then the Guest Entertainer should speak with the ship’s Cruise Director for guidance. The Guest Entertainer is responsible for the GENT guest’s conduct at all times.
GENT guests are not eligible for shipboard discounts, and are expected to pay full price in passenger dining rooms and bars, laundry facilities, etc. The financial arrangements, such as the discounted fares of GENT guests, should not be discussed with other passengers.
MEDICAL SERVICES
The Company will not be liable for any medical treatment or medically-related transportation costs incurred during a GENT guest’s travel. The Guest Entertainer must ensure that his/her GENT guest has insurance coverage before embarkation, and proof of insurance may be required prior to embarkation. If insurance coverage is not available, then the GENT guest will be responsible for all charges.
For safety reasons a GENT guest who is pregnant must have a written statement from a treating physician to state she is fit to sail for the anticipated duration of her cruise. Additionally, the Company cannot permit a GENT guest in the third trimester to sail.
Medical treatment and/or prescription medications provided to GENT guests will be charged at the full passenger rate.
APPROPRIATE BEHAVIOR
It is important to remember that the Guest Entertainer has a job to perform on the ship; thus hosting a GENT guest must not interfere with the Guest Entertainer’s work routine. All
GENT guests are considered representatives of Princess and are expected to exercise good judgment and behave in a professional manner at all times, subject to Captains Standing Orders governing normal conduct and behavior when onboard. The following are some guidelines and examples, but they should not be considered exhaustive:
Following the standard passenger dress code in all common areas and dining rooms; and Behaving in accordance with the Company’s Code of Conduct; and Comply with all safety instruction (i.e. Muster Drills) upon joining the ship; and
GENT guests are strictly prohibited from discussing any confidential information regarding Princess, including the terms or fares of the employee cruise and travel programs and any onboard discounts. Because participants have the privilege of traveling at a reduced rate, they may not discuss their rates with third parties, including other passengers or outside travel agencies.
Any misconduct (including, but not limited to: excessive drinking, loud or obnoxious behavior, property damage, arguing with or physical confrontations with guests or crew members, or nonpayment of bills) on the part of any participant, will not be tolerated.
GENT guests must travel in the cabins assigned to the Guest Entertainer. Switching cabins and/or assigned cabin companions is strictly prohibited.
When traveling on any Princess ship, GENT guests must remember that they are passengers, not crew. GENT guests may travel through crew areas, for the purpose of going to and from their assigned cabin, and loitering in crew areas, such as the Crew Recreation Room or fraternizing with the crew is strictly prohibited.
GENT guests should not make requests for special treatment or discounts or other inappropriate requests.
Any complaints about onboard services should be referred to the Hotel General Manager onboard in a polite and professional manner.
GENT guests must pay their onboard account in full before disembarkation. Any bill dispute should be addressed with the Finance Manager in a polite and professional manner. If a dispute cannot be immediately resolved, the GENT guest should pay the bill and then the Guest Entertainer should contact FB Benefits fpbenefits@princesscruises.com. If any method of payment for onboard services is declined and the issue is not immediately reconciled, the Guest Entertainer will assume responsibility for the charges, and may result in loss of benefits.
GENT guests are permitted to gamble in the passenger Casino. However, they are not allowed to play bingo or participate in any other casino/gaming-related passenger or crew events.
APPLICATION PROCESS
The Guest Entertainer must personally submit a GENT application so that it is received no less than 30 days prior to the date of requested travel. Applications received in less than 30 days will be denied. No exceptions.
Applications are available through the Guest Entertainer’s employment agency (if offshore) and in the Crew Office while onboard the vessel. Applications must be completed in full, and then scanned and sent via email to the Entertainment GENT In-Box, gentrequests@princesscruises.com for processing. The subject line must indicate the type of GENT making the request for appropriate routing:
DJs
GENTs
Production GENTs
Upon approval by both the ship and the Shoreside Entertainment Department, the Guest Entertainer will be notified via email communication from FB Benefits of the approval. Denials will also be sent, via email, to the GENT if a request is denied. This will be done by the Crew Office for shipboard requests, and by Human Resources: Employee Services, for Shoreside requests. For all request updates, please contact fpbenefits@princesscruises.com
The Company is not responsible for guest visas, air, transfers or hotel arrangements nor will the Company accept requests for arranging travel. The Company also reserves the right to refuse any application for guest travel. If the port agent is willing to arrange transportation/accommodations for the GENT guest, then the GENT guest must pay the port agent directly for those services, at the time services are rendered.
For step by step instructions for completing a GENT application see Appendix A.
CHARGES/PAYMENT
Once a request for GENT travel has been approved, the GENT guest will be invited to provide additional information in Cruise Personalizer. Immigration data, as well as full payment for the cruise, must be submitted through the Cruise Personalizer portal before boarding passes are issued. A GENT guest will be unable to embark the voyage without a boarding pass. The fare will be USD $15.00/day plus appropriate tax fees and port expenses.
The Guest Entertainer assumes all responsibilities for payment of the GENT guest’s folio. In the event the folio is not settled by the conclusion of the sailing, then the Guest Entertainer agrees to a deduction from his/her shipboard account to cover the cost of the GENT guest’s folio charges. The Guest Entertainer will also be responsible for paying any fees associated with insufficient funds or declined credit card charges.
GENT guests are expected to make the normal gratuities to their cabin steward, dining room waiters and assistant waiters at the recommended passenger rate of $11.50 per day, at the end of the cruise. Failure to adhere to these terms and conditions may result in suspension or loss of benefits.
REVOCATION OF BENEFITS
A Guest Entertainer may lose GENT travel benefits under the following conditions: Extending travel to friends or relatives of other entertainers or staff to travel Violating the terms for accommodations, as stated in the policy Unresolved payment discrepancies to the GENT guest’s folio Any violation of the terms and conditions stated in the Cruise Personalizer for all passengers
RCCL Guest Request Form - Word Document (right click and save) PDF Document (click to open)
Princess Guest Request Form - PDF Document (click to open)
Follow the directions on these forms. Always send a copy to us as well.
Princess Guest Request Form - PDF Document (click to open)
Follow the directions on these forms. Always send a copy to us as well.
Guest will share the performer cabin. Note that some performer cabins will only
have one bed.
CD/DVD Sales
Yes, most cruise lines allow you to sell product, however, you must submit the
product for approval at least 30 days before your booking. Read the guidelines
for submission.
For Princess the artist needs to send their cd and a letter (just stating their contract dates and act name) to head office, attention to the booker who confirmed the date. Laurie Barnett handles all dates in the Asian region. Phil Kaler handles all dates booked in the US and Europe. Try to submit your CD/DVD at least 30 days in advance as it can take two or three weeks for final approval.
Att: Phil Kaler/Laurie Barnett
Entertainment Department
Princess Cruises
P.O Box 966
Santa Clarita, California, 91355
USA
For Holland America Lines, you will need to scan the CD covers and email the track listing. We will submit it to HAL - sometimes they don't require the CD. The CD must be professionally packaged.
Here is an example (click here to view PDF) of how you should format a one-page view of your CD cover and information to submit to Holland America. If you need help creating such a document, contact us and we will help.
Passengers will sign a purchase slip using their ship ID card to purchase your product. You will be able to turn these slips in to the ship's retail store or purser in order to get your money. The ship usually retains a commission.
No, as stated in the guidelines, you can only sell products immediately after your show during your autograph session. On some ships your products may displayed in a retail store throughout your time on the ship.